cent less frustrating. This innovation came from the founder’s flash of insight (while watching a James Bond film, no lessfn3) that, regardless of what we say, we are much bothered by the uncertainty of waiting than by the duration of a wait. The invention of the map was perhaps equivalent to multiplying the number of cabs on the road by a factor of ten – not because waiting times got any shorter, but because they felt ten times less irritating.
