Our ecommerce and billing teams work under separate vice presidents who roll up to me. If ecommerce is building a shopping cart, billing needs to bring related features to market. In the old way, the two engineering teams ran independently and reported to their respective program managers, who tried (with variable success) to connect from above. The people doing the actual work had no direct contact. Now, with horizontally transparent OKRs, our engineers intentionally connect as they link to each other’s objectives. Quarter by quarter, they iterate against the department’s objectives while
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