Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations

by Nicole Forsgren

in production,

batch size.

reduces cycle times

settled on deployment frequency

practice known as continuous deployment). We

Delivery lead times and deployment frequency

tempo.

reliability is measured as time between failures.

How quickly can service be restored?

this is the same as percent complete and

cluster analysis.

no tradeoff between improving performance and achieving higher levels of stability

that moving faster means trading off against other performance goals,

Clearly, what was state of the art three years ago is just not good enough for today’s business environment.

Does

software delivery performance matter?

This measure of organizational performance has also been found to be highly correlated to measures of return

on investment (ROI),

twice as likely to exceed these goals

We found that high performers were also twice as likely to exceed objectives in quantity of goods and services,

The fact that software delivery performance matters provides a strong argument against outsourcing the development of software that is strategic to your business, and instead bringing this capability into the core of your organization.

Transformation Service team, has invested in bringing software development capability in-house for strategic initiatives.

we can go beyond correlation and start testing prediction.

“Do change management boards actually improve delivery performance?” (Spoiler alert: they do not; they are negatively correlated with tempo and stability.)

Our ability to measure and reason about practices, culture, and outcomes is an incredibly powerful tool that can be used to great positive effect in the pursuit of ever higher performance.

pathological and bureaucratic organizational cultures, measurement is used as a form of control, and people hide information that challenges existing rules, strategies, and power structures.

’whenever there is fear, you get the wrong numbers’”

circles that culture is of huge importance.

possible to influence and improve culture by implementing DevOps practices.

MODELING AND MEASURING CULTURE

Organizational culture can exist at three levels

relationships, events, and activities.

second

values,

collective values and norms can ...

group members view and interpret the ...

events, and activities ar...

third

artifacts.

1988, he developed a typology of organizational cultures

Pathological

People often hoard information or...

“turf,” insist on their own rules, and generally do things by the book—

Generative

mis...

How do we accomplish ...

provides answers to the questions that the receiver needs answered.

can be effectively used by the receiver.

Good informat...