“You’re operating in a business where everyone’s looking at the clock. A show starts and ends precisely at a given time. The control booth screens display everything in hundredths of a second. And it never stops. There’s always another show to do. The clock is always ticking. This creates an incredible sense of urgency in everyone. But if you’re in charge, it also tests your patience. You want everything done now, or even sooner. You become very demanding, and when you don’t get what you want, you can get frustrated and angry. You start treating people as the enemy. They’re not only
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