Venky Devanarayanan

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The theory was that different phrasing of the follow-up questions would have a measurable effect because active questions focus respondents on what they can do to make a positive difference in the world rather than what the world can do to make a positive difference for them. (John F. Kennedy must have known this when he crafted one of the more memorable calls to action in American history: “Ask not what your country can do for you, ask what you can do for your country.”)
Triggers: Creating Behavior That Lasts--Becoming the Person You Want to Be
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