PADRE permeates everything we do at Zuora. We build all our metrics around it, which we share with the whole company: pipeline coverage, sales numbers, new logos deployed, retention statistics, expansion rates. We teach it to all our new hires as part of the onboarding process. We build our operating cadence around it—weekly, quarterly, and annually. Every week, all the managers get an eight-slide deck (one for each subsystem) that shows where we are, with red/green/yellow flags to indicate hot spots. And as we’ve grown and started segmenting our customers, we’ve created “Franchise” PADRE
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