The Infinite Game

by Simon Sinek

Understanding that they, like all people, have ambitions and fears, ideas and opinions and ultimately want to feel like they matter.

Others simply didn’t submit expense reports, opting instead to pay for their own meals and taxis while away. Any and every place they could save money, they did.

How we treat people is how they treat us.

Unlike resources, which are ultimately limited, we can generate an endless supply of will.

There is a difference between a group of people who work together and a group of people who trust each other.

You might be able to keep me safe in battle, but I don’t trust you enough to be vulnerable with you personally. It’s the difference between physical safety and psychological safety.

Fortunately, the leaders at American Airlines had the courage to make a decision to strengthen their company without considering Mr. Crissey’s and the J.P. Morgan team’s annual bonus structures.

“We need to care for our team so that they can care for our customers,” said Parker. “That’s how we will create value for our shareholders.”