For the answer we turn to Paul Nutt, who may know more than anyone alive about how managers make decisions. In 2010, Nutt retired from the business-school faculty of Ohio State University, having spent his 30-year career collecting decisions the way some people collect stamps. He analyzed decisions made by businesses: McDonald’s considering a new design for its stores. And nonprofits: a 250-bed rural hospital deciding whether to add a detox unit. And government agencies: Florida’s Medicaid program contemplating how to revamp its fraud-management system.
