Nelson Paz y Miño

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people are willing to forgive a bit of lying. Obviously, many corporations get away with lying in their advertisements and offers, at least temporarily. But when marketers persist in pulling bait-and-switch tactics, mistrust bites back, sinking its sharp teeth not only into the thigh of the perpetrator but also, more generally, into others as well.
Predictably Irrational: The Hidden Forces That Shape Our Decisions
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