TO MANAGE OTHERS PRODUCTIVELY: • Lean and agile management techniques tell us employees work smarter and better when they believe they have more decisionmaking authority and when they believe their colleagues are committed to their success. • By pushing decision making to whoever is closest to a problem, managers take advantage of everyone’s expertise and unlock innovation. • A sense of control can fuel motivation, but for that drive to produce insights and solutions, people need to know their suggestions won’t be ignored and that their mistakes won’t be held against them.
