When the design and product team at Medium saw Kevin’s screenshot, they cringed too—and immediately went through their copy strings, removing the ones that might feel insensitive or inappropriate in some contexts. Because, it turns out, one of the key components of having a great personality is knowing when to express it, and when to hold back. That’s a skill most humans learn as they grow up and navigate social situations—but, sadly, seem to forget as soon as they’re tasked with making a dumb machine “sound human.”
