That’s not to say NPR plans to customize its design for every single situation. Instead, says Bawcombe, it’s an exercise in seeing the problem space differently: Identifying stress cases helps us see the spectrum of varied and imperfect ways humans encounter our products, especially taking into consideration moments of stress, anxiety and urgency. Stress cases help us design for real user journeys that fall outside of our ideal circumstances and assumptions.
Ok, so this lets them consciously exclude use cases, rather than magically satisfy them all. That sounds more plausible, but still very difficult. Must lead to lots of debates, perhaps perception of moving slowly?
Bigger thing though: how do you know if you get it right? You need to find all of these scenarios and see if they work for the customers experiencing them. That’d be awesome to be able to pull off. Companies have hard enough time figuring out whether customers like the majority use cases... ;)
