Libby Bawcombe wanted to know how to make design decisions that were more inclusive to a diverse audience, and more compassionate to that audience’s needs. So she led a session to identify stress cases for news consumers, and used the information she gathered to guide the team’s design decisions. The result was dozens of stress cases around many different scenarios, such as: • A person feeling anxious because a family member is in the location where breaking news is occurring • An English language learner who is struggling to understand a critical news alert • A worker who can only access
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Dozens of scenarios? That seems difficult to design for. But maybe it works? I’d be interested in the cases where they have cross-purpose needs. You’ll have to pick one use case over another, and what criteria do you use? The more common case (what Silicon Valley does), or the more traumatic case for an individual? Let the majority have slightly degraded experience in favor of the rare. It seems that these add up, slow development and muddy the experience.
