An act of courage can bolster the resolve of others. One executive gave us an example of how he acts on this insight in his business. “When we have meetings, I typically have a ‘plant’ in the audience and give them a tough question to ask,” he said.8 “It’s always a question we know people are asking and talking about but afraid to actually bring to leadership. I do this to ‘pop the cork’ and show that it’s safe.” He’s right to be concerned about people staying silent: One study found that 85% of workers felt “unable to raise an issue or concern to their bosses even though they felt the issue
...more
