Bruce Ritter

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Matching another person’s energy is a critical part of effective validation. If the person is excited, then smile, laugh, and share in the thrill. If the person is sad, then be respectful and speak in a softer, more compassionate manner. This principle comes naturally to many people but can be easy to forget when you’re distracted, stressed, or otherwise preoccupied. By matching the other person’s energy, you’ll be viewed as more present and connected to what they’re saying and feeling.
I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships
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