Giving unsolicited advice or assurance—especially before you validate the other person’s emotions—trivializes their experience. It suggests that 1) you don’t think they should feel the way they do, and 2) you know how to resolve the issue better than they do. Even if you do know how to resolve it, now is not the time to say so. While it may be true that it’s not worth getting all bent out of shape over what’s happened, the fact is that the other person is bent out of shape over it and they need someone to understand why.
