I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships

by Michael S. Sorensen

With the principles, tools, and techniques set forth in this book, you will be able to: Calm (and sometimes even eliminate) the concerns, fears, or uncertainties of others. This is especially helpful if your significant other is upset, if you’re dealing with irate customers or coworkers, or if you’re trying to reason with young children. Add a boost to others’ excitement and happiness. This is an obvious gift to the other person, but studies have also shown that validating the positive experiences of others can drastically improve connection and satisfaction in a relationship. Provide support and encouragement to others, even when you don’t know how to fix the problem. There is great confidence in knowing you can help someone in any situation, regardless of your own experience or expertise. More easily show love, understanding, and compassion in your intimate relationships. Studies (and common sense) show that this skill is critical to lasting, happy relationships. Help others feel safe and comfortable confiding in you. This promotes deeper, more meaningful connection and increases others’ affinity toward you. Avoid or quickly resolve arguments. Instead of butting heads and going in circles, you’ll save time, frustration, and headache by knowing how to calm the other party and make your point heard. Give advice that sticks. When you understand and validate others, they become significantly more open to your advice, feedback, and/or assurance. Become an all-around more lik...