empathy alone will never promote the self-organization necessary for learning from experience; that can only come about when they are told that if they want to be a part of the community, they have to adapt to it, and not the other way around. I recognize that this approach could sound dictatorial; the emphasis here, however, is not on conformity of thought but on conformity of behavior to the democratic process. It is in this sense that promoting in others the initiative to be accountable is far more critical to the health of an institution than trying to be understanding or insightful.
