Everyone agrees that he makes plenty of time for anyone who wants it, and will listen for as long as you need him to. Bring him any problem, and he promises to make it right. Since he took over the organization, you feel like your concerns are really being heard. However, he never seems to get around to fixing those problems. The colleague you complained about still got promoted. The product team is still railroading you. The goals still don’t make any sense. But Marcus is so busy, you can’t blame him; after all, there are just so many problems he’s dealing with.
