The worst way to communicate bad news is via impersonal mediums like email and chat, especially mediums with commenting abilities. Your team deserves to hear the message coming from your mouth directly, and without you to guide the message, you can expect some misunderstandings and bubbling animosity. That being said, the second-worst way to deliver this message, especially to a large group that you know won’t be happy, is with them all in a room at once. You may think that trying to communicate bad news to everyone at once is the best way to keep it from spreading before everyone has heard
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