Full-time firefighting mode The manager inherited a team with a bunch of legacy systems that are constantly broken, and the team seems to spend all their time fighting fires. They also support other teams who are using those systems, and the other teams are constantly asking for help and distracting the team with requests. There’s a roadmap to move out of these systems, but you haven’t heard any reports on the progress against this roadmap, and you know the team is killing themselves to keep things stable and manage the support requests. Is the manager accountable?
