The manager is responsible for coming to you when the roadmap is stalled because of other issues. If the team can’t do anything but fight fires, the manager should put together a plan for tackling the causes of the fires, and if necessary bring requests for hiring more people or adding more people to the team so that they can get the situation under control. When the team is dealing with too much inbound support, the manager is responsible for triaging that support burden and figuring out whether to refuse some of the requests or, again, whether the team needs more people to manage the
...more
