The Manager's Path: A Guide for Tech Leaders Navigating Growth and Change

by Camille Fournier

Treat the Open Sharing of Information, Good or Bad, in a Neutral to Positive Way Consider this scenario: Jack is having a hard time with a project, but hasn’t been asking for help with his problems. You finally hear about his struggles. At this point, it’s appropriate to tell Jack that he needs to be more proactive in sharing his progress, even if it means admitting he’s struggling. You could have Jack give you daily updates as a way of helping, but I would only use that much structure for a brief period. The goal here isn’t to punish him with micromanagement for his failure to communicate status, because all you’re doing is punishing yourself and hindering his ability to be held accountable for his own work. Instead, your goal is to teach Jack what he needs to communicate, when, and how. A word of caution, though; if you treat a struggling engineer or project as a massive failure on the part of the individual or manager, she is going to feel that blame and criticism, and instead of giving you more information in the future, she’ll keep hiding it from you as a way of avoiding blame until it’s too late. Hiding important information intentionally is a failure, and getting stuck on a problem or making a mistake is often just an opportunity for learning.