You’ll also need to repeat information when you’re communicating up. When you want your boss to act on something, expect that you’ll need to tell him the same thing three times before he actually listens. The first two times, the issue may still resolve itself, but the third time, it’s a sign that something bigger needs to happen. You may be surprised to find that you start acting the same way toward your team. Many problems will get raised to you and then resolved on their own, so you may decide you need a degree of sustained struggle from your team before it’s time to step in. I’m not
...more
