Alok Kejriwal

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This is why the best accident analyses can take a long time to do. The investigators have to imagine themselves in the shoes of the people who were involved and consider all the information, all the training, and what the history of similar past events would have taught the operators. So, the next time a major accident occurs, ignore the initial reports from journalists, politicians, and executives who don’t have any substantive information but feel compelled to provide statements anyway. Wait until the official reports come from trusted sources. Unfortunately, this could be months or years ...more
The Design of Everyday Things
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