Adarsh Chauhan

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The way to handle the time crunch that eliminates the ability to do good up-front design research is to separate that process from the product team: have design researchers always out in the field, always studying potential products and customers. Then, when the product team is launched, the designers can say, “We already examined this case, so here are our recommendations.” The same argument applies to market researchers.
The Design of Everyday Things
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