When the automation works, the tasks are usually done as well as or better than by people. Moreover, it saves people from the dull, dreary routine tasks, allowing more useful, productive use of time, reducing fatigue and error. But when the task gets too complex, automation tends to give up. This, of course, is precisely when it is needed the most. The paradox is that automation can take over the dull, dreary tasks, but fail with the complex ones.
