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Konstantin Vlasenko
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The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company, by John Rossman

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the key to creating the most pleasant, frictionless customer experience possible was minimizing human involvement through process innovation and technology.
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The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
by John Rossman
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