Bob Wallner

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Along the way, he cultivated himself and his own values. These values eventually become the guiding principles of Toyota Motor Company and included:          Contribute to society.          Put the customer first and the company second.          Show respect for all people.          Know your business from the ground up.          Get your hands dirty.          Work hard and with discipline.          Work as a team.          Build in quality.          Continually improve toward a vision.
The Toyota Way to Service Excellence (PB): Lean Transformation in Service Organizations
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