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Bob Wallner
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The Toyota Way to Service Excellence (PB): Lean Transformation in Service Organizations, by Jeffrey K. Liker

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Jidoka would become a pillar of the Toyota Production System (TPS), conveying the notion of stopping when there is a quality problem and immediately solving the problem.
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The Toyota Way to Service Excellence (PB): Lean Transformation in Service Organizations
The Toyota Way to Service Excellence (PB): Lean Transformation in Service Organizations
by Jeffrey K. Liker
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