Mike

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The ideal place for your directs to be for maximum output/results is right on the line between distress and eustress, almost over the line into fear, but not quite there. They should have lots of energy but not panic. The only way to know where that line is, for each direct, is to push each direct into moments of distress and pay attention to when they start to lose effectiveness. Everyone has his or her own point of diminishing returns.
The Effective Manager
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