The easiest way to ask the direct to do this is, “Can you change that?” All this requires from the direct is an affirmative answer. Once you and your directs are comfortable with the model, you can also use “What can you do differently?” This is a more difficult question, because it requires the direct to come up with an alternative right away. Here are some examples: “Could you change that?” “Can you do that differently?” “What can you do differently?” “How could that be better?”
