The Effective Manager

by Mark Horstman

As a general rule, work product behavior is defined more specifically as: Quality: How does your work compare to accepted standards of effectiveness and excellence? Quantity: How much work have you done? This is certainly true in many jobs where there are numerical goals. There are also many jobs that are not formally measured where quantity and efficiency can be assessed. Accuracy: Does your work require rework, or does it meet generally accepted practices in your profession? Timeliness: Do you meet deadlines? Speed can sometimes create inefficiencies, but usually it is an enormous competitive advantage. Frequency of work product is also a part of timeliness. One's own timeliness is included, too—being where you're supposed to be when you're supposed to be there. Documents: You're responsible for the communication (and analysis and ideas) you present to others in written and electronic form. E-mails are behavior: you made choices about what you said and how you said it. This is very much akin to the words you say and how you say them, as mentioned earlier.