Seibel: Why is it so tempting to solve a problem we don't really have? Norvig: You want to be clever and you want closure; you want to complete something and move on to something else. I think people are built to only handle a certain amount of stuff and you want to say, “This is completely done; I can put it out of my mind and then I can go on.” But you have to calculate, well, what's the return on investment for solving it completely? There's always this sort of S-shaped curve and by the time you get up to 80 or 90 percent completion, you're starting to get diminishing returns. There are 100
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