Victor’s Kindle Notes & Highlights

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams, by Jim Kalbach

This example of an expressive service blueprint depicts an encounter with an ophthalmologist.

Victor

Отличный пример. История из жизни.

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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

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