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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams, by Jim Kalbach

Customer lifecycles look at the overall relationship to a brand. Customer

Victor

Разница фаз между жизненным циклом, схемы пути и чертежом сервиса

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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

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