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Jean-Pierre Paradis
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams, by Jim Kalbach

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Use sticky notes to work out a preliminary structure of the diagram together. You should end up with something similar to the diagram shown in Figure 5-4.
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
by Jim Kalbach
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