Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

by Jim Kalbach

Conditional value

How does our value change during COVID? How does our value change during a can crisis? How does our value change during summer? How does our value change when the order is unique or for an event? How does our value change when the order is very large? How does our value change when the order is standard? (Maybe this is steady state value and the other situations change the steady state).