Jean-Pierre’s Kindle Notes & Highlights

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams, by Jim Kalbach

persuasion phase, in particular, is critical.

Jean-Pierre Paradis

How can we reassure the customer that this is the best solution?

See Jean-Pierre’s notes & highlights

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Rate this book

Clear rating

1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars