Joyce

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go directly at negative dynamics in a fearless but deferential manner. It was to fix a situation I’d created myself. I’d angered the top FBI official in Canada when I entered the country without first alerting him (so he could notify the Department of State), a procedure known as “country clearance.” I knew I needed to call and assuage him to straighten out the situation, or I risked being expelled. Top guys like to feel on top. They don’t want to be disrespected. All the more so when the office they run isn’t a sexy assignment. “Bless me, Father, for I have sinned,” I said when he answered ...more
Never Split the Difference: Negotiating as if Your Life Depended on It
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