catherine Swartz’s Kindle Notes & Highlights

Never Split the Difference: Negotiating as if Your Life Depended on It, by Chris Voss

The “No” answer the email demands offers the other party the feeling of safety and the illusion of control

See catherine Swartz’s 2 notes & 57 highlights

Never Split the Difference: Negotiating as if Your Life Depended on It

Never Split the Difference: Negotiating as if Your Life Depended on It

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