catherine Swartz

33%
Flag icon
As you can see, “No” has a lot of skills.         ■   “No” allows the real issues to be brought forth;         ■    “No” protects people from making—and lets them correct—ineffective decisions;         ■    “No” slows things down so that people can freely embrace their decisions and the agreements they enter into;         ■    “No” helps people feel safe, secure, emotionally comfortable, and in control of their decisions;         ■    “No” moves everyone’s efforts forward.
Never Split the Difference: Negotiating as if Your Life Depended on It
Rate this book
Clear rating
Open Preview