catherine Swartz

18%
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If you take a pit bull approach with another pit bull, you generally end up with a messy scene and lots of bruised feelings and resentment. Luckily, there’s another way without all the mess. It’s just four simple steps:         1.      Use the late-night FM DJ voice.         2.      Start with “I’m sorry . . .”         3.      Mirror.         4.      Silence. At least four seconds, to let the mirror work its magic on your counterpart.         5.      Repeat.
Never Split the Difference: Negotiating as if Your Life Depended on It
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