Never Split the Difference: Negotiating as if Your Life Depended on It

by Chris Voss

“Seriously, do you really need a whole team to . . . hear someone out?” The fact that the FBI has come to that conclusion, I tell them, should be a wake-up call. It’s really not that easy to listen well.

Instead of prioritizing your argument—in fact, instead of doing any thinking at all in the early goings about what you’re going to say—make your sole and all-encompassing focus the other person and what they have to say.

“Wherefore, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath:” ‭‭James‬ ‭1:19‬ ‭KJV‬‬ http://bible.com/1/jas.1.19.kjv