Here are some other great standbys that I use in almost every negotiation, depending on the situation: ■ What about this is important to you? ■ How can I help to make this better for us? ■ How would you like me to proceed? ■ What is it that brought us into this situation? ■ How can we solve this problem? ■ What’s the objective? / What are we trying to accomplish here? ■ How am I supposed to do that?
