Alex Gee

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The first and most basic rule of keeping your emotional cool is to bite your tongue. Not literally, of course. But you have to keep away from knee-jerk, passionate reactions. Pause. Think. Let the passion dissipate. That allows you to collect your thoughts and be more circumspect in what you say. It also lowers your chance of saying more than you want to.
Alex Gee
Tommy Shelby
Never Split the Difference: Negotiating as if Your Life Depended on It
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