The first step to labeling is detecting the other person’s emotional state. Outside that door in Harlem we couldn’t even see the fugitives, but most of the time you’ll have a wealth of information from the other person’s words, tone, and body language. We call that trinity “words, music, and dance.” The trick to spotting feelings is to pay close attention to changes people undergo when they respond to external events. Most often, those events are your words.
