Stefan

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As you can see, “No” has a lot of skills. “No” allows the real issues to be brought forth; “No” protects people from making—and lets them correct—ineffective decisions; “No” slows things down so that people can freely embrace their decisions and the agreements they enter into; “No” helps people feel safe, secure, emotionally comfortable, and in control of their decisions; “No” moves everyone’s efforts forward.
Never Split the Difference: Negotiating as if Your Life Depended on It
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