Em Lenartowicz

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When they’re not talking, they’re thinking about their arguments, and when they are talking, they’re making their arguments. Often those on both sides of the table are doing the same thing, so you have what I call a state of schizophrenia: everyone just listening to the voice in their head (and not well, because they’re doing seven or eight other things at the same time). It may look like there are only two people in a conversation, but really it’s more like four people all talking at once. There’s one powerful way to quiet the voice in your head and the voice in their head at the same time: ...more
Never Split the Difference: Negotiating as if Your Life Depended on It
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