You just can't go fire a bunch of people. But when you figure out who the jackasses are, you tell them that the only way they can stay, the only way they should want to stay, is if they can stop being a jackass. Or more constructively, if they can be a team player. Ninety-five percent of the time they'll do one of two things. They'll change their behavior and love you for making them do it, or they'll opt out on their own, and they'll be relieved.”
